Effective Date: November 28, 2024

Last Updated: March 30, 2026

Calling All Kids LLC (“Calling All Kids,” “we,” “our,” or “us”) provides a mobile application and related services (the “Services”) designed for parents and children to use together.

We are committed to protecting children’s privacy and complying with the Children’s Online Privacy Protection Act (“COPPA”).

 

In Simple Terms:

• We only collect what we need to make the app work
• We use your child’s age to keep content safe and appropriate
• We do not sell or share your child’s data
• We do not store voice recordings
• Parents are always in control

 

1. Overview

• Our Services are directed to children under 13 and their parents
• All features and interactions in our Services are designed with the best interests of the child in mind, prioritizing safety, age-appropriate content, and positive development.
• We require verifiable parental consent before collecting any child’s information
• We do not sell personal data
• We do not use advertising tracking or IDFA
• We do not store voice recordings
• We apply high-privacy settings by default for child users and do not enable any optional data collection or sharing without parental action.

 

2. Parental Consent (COPPA Compliance)

Before collecting any personal information about a child:

1. A parent must create an account using their email
2. The parent must verify their email via OTP
3. We send a direct notice email describing data practices

👉 No child data is collected before this process is completed

We log:

• Email verification timestamp
• Consent timestamp
• Notice email delivery

 

3. Information We Collect

We only collect the minimum information needed to personalize your child’s experience and improve the product. 

 

A. Parent Information

• Email address
• Account credentials
• Subscription/payment information (processed by Apple or Google — not stored by us)
• Parent nickname (i.e. “Mommy”)

 

B. Child Information

Collected only as necessary:

• Child nickname
• Child birthdate (We use a child’s age to ensure content is developmentally appropriate and safe and to apply appropriate safeguards and privacy protections)
• Child gender (optional)

 

C. Photos (Optional Feature)

Parents may choose to upload a photo of their child:

• Uploading is optional (an anonymous avatar image is used by default)
• Used only to personalize the app
• Stored securely (AWS S3)
• Not used for facial recognition or biometric identification
• Not used for advertising or profiling

Photos can be deleted at any time and are deleted upon account deletion.

 

D. Interactive Features (Voice & Text)

All character interactions are designed to support positive behavior and emotional development, not to collect personal data.

Voice

• Used temporarily to generate responses
• Immediately deleted after processing
• Never stored

Text (Transcriptions)

• Voice may be converted to text for interaction
• We:
  • Filter and redact sensitive data
  • Store only as necessary to improve our services
  • Replace with “Redacted” upon account deletion
  • May store anonymized or limited portions of conversations to improve the quality of our service, but we do not use this data to identify individual children.

Sensitive Data Filtering

We actively detect and remove:

• Addresses
• School names
• Contact information
• Financial data
• Health/medical information

 

E. Automatically Collected Information

We collect limited technical data:

• Device type
• App usage data
• Country-level location

We do NOT collect:

• Precise location
• Cross-app tracking
• Advertising identifiers (IDFA)

 

4. Cookies & Tracking Technologies

We use limited cookies and similar technologies:

Essential Cookies

• Authentication
• Account functionality

Analytics Cookies

• App performance
• Feature usage

We do NOT use:

• Advertising cookies
• Cross-site tracking

 

5. Push Notifications & SMS

• Push notifications may be used for:
  • Reminders
  • Updates
• Can be disabled in device settings

If SMS is used:

• Only for account-related messages
• No marketing to children
• Users can opt out anytime

 

6. How We Use Information

We use information to:

• Provide and operate the Services
• Personalize the child’s experience
• Improve functionality
• Provide support
• Maintain security

We collect and use child information only with parental consent

We do NOT:

• Sell personal data
• Use data for advertising profiling

 

7. Third-Party Service Providers

We use trusted providers for:

• Cloud hosting (AWS)
• AI processing (OpenAI)
• Voice processing (ElevenLabs)
• Analytics (internal use only)
• Payments (Apple, Google)

These providers:

• Process data only on our behalf
• Are contractually restricted
• Cannot use data for advertising

Some providers may temporarily retain data (e.g., ~30 days) for security purposes. We limit the information shared with third-party providers to what is necessary to provide core functionality (such as generating responses or voice output), and we do not share personal data for advertising or independent use.

 

8. Data Retention & Deletion

We retain data only as long as necessary.

Account Deletion

When an account is deleted:

• All parent and child personal data is deleted from active systems
• Transcriptions are replaced with “Redacted”
• Photos are deleted
• Identifiers are removed

We may retain:

• Fully anonymized, non-identifiable aggregated data

 

9. Parental Rights

Parents may:

• Access their child’s data
• Update or correct data
• Delete data
• Withdraw consent at any time

Requests and/or account deletion can be made:

• In-app
• Via email

 

10. Data Security

We use industry-standard safeguards to protect personal information, including:

• Encryption in transit (HTTPS)
• Encryption at rest (secure cloud storage and databases)
• Secure cloud infrastructure (AWS)
• Role-based access controls and restricted internal access
• Authentication protections (e.g., token-based access controls)
• Automated systems to detect and redact sensitive information
• Logging and monitoring systems to identify and respond to potential security issues

 

11. External Links

External links are protected by a parental gate.

 

12. No Advertising / No Tracking

We:

• Do not use behavioral advertising
• Do not use IDFA
• Do not allow third-party ad tracking

Analytics are used only for internal operations

 

13. International Data Processing

Data may be processed in the United States and other countries where our providers operate.

 

14. Changes to This Policy

We may update this policy.

For material changes, we will notify users via:

• Email
• In-app notification

 

15. Contact Us

Email: contact@calling-all-kids.com

Mailing Address:

Attn: Legal Department

Calling All Kids LLC
5142 Hollister Ave #280
Santa Barbara, CA 93111