Effective Date	November 28, 2024
Last Updated	August 22, 2026

Calling All Kids LLC (“Calling All Kids,” “we,” “our,” or “us”) provides a mobile application, website, and related services (collectively, the “Services”) designed for parents and children to use together.

We are committed to protecting children’s privacy and complying with the Children’s Online Privacy Protection Act (“COPPA”) and other applicable privacy laws.

In Simple Terms

• We collect only the information reasonably needed to provide, personalize, secure, and improve the Services.
• We use a child’s age to provide developmentally appropriate content and safeguards.
• We do not sell personal information or use children’s information for targeted advertising.
• We do not retain children’s voice recordings after the interaction is processed.
• Parents control child profiles, optional photos, consent, and deletion requests.

1. Overview

• The Services are directed to children ages 2–10 and their parents or legal guardians.
• We require parental consent before enabling the collection and use of a child’s personal information through child profiles and interactive features.
• We do not sell personal information, display third-party advertising, use behavioral advertising, or collect IDFA or Android Advertising ID (AAID) for tracking.
• We do not connect children with other users or real people.
• We use service providers only as needed to operate, secure, measure, support, and improve the Services.

2. Parental Notice and Consent

Before a parent creates a child profile or enables interactive features:

1. A parent creates an account using an email address.
2. The parent verifies the email address using a one-time password or similar verification step.
3. We provide a direct notice describing our practices concerning children’s information.
4. The parent completes the consent process before child-profile and interactive features are enabled.

We maintain records of the email-verification timestamp, consent timestamp, and delivery of the direct notice. Parents may withdraw consent at any time as described in Section 9.

3. Information We Collect

We collect information from parents, information parents provide about their children, information generated through use of the Services, and limited technical information.

A. Parent Information

• Email address and account credentials.
• Parent nickname, such as “Mommy.”
• Account identifiers and consent records.
• Subscription status, purchase history, and entitlement information. Payment-card information is processed directly by Apple or Google and is not stored by Calling All Kids.
• Communications with customer support and preferences for parent-directed messages or notifications.

B. Child Information

Collected only after parental consent and only as reasonably necessary:

• Child nickname or first name.
• Child birthdate, used to determine age and provide developmentally appropriate content and safeguards.
• Child gender, if the parent chooses to provide it.
• Child-profile settings and the topics or routines selected by the parent.

Children’s names are not sent to Mixpanel or AppsFlyer and are not used for advertising or analytics profiles maintained by those providers.

C. Photos (Optional)

A parent may choose to upload a child’s photo. Uploading a photo is optional, and an anonymous avatar is used by default.

• Photos are used only to personalize the child’s in-app experience.
• Photos are stored securely using cloud storage.
• Photos are not used for facial recognition, biometric identification, advertising, or behavioral profiling.
• Parents may delete photos at any time, and photos are deleted when the associated account is deleted, subject to limited backup-retention periods.

D. Interactive Voice and Text

Voice

During an interactive experience, audio is transmitted for real-time speech, artificial-intelligence, and voice processing. Calling All Kids uses the audio only to understand the child’s response and generate the selected fictional character’s reply.

• Calling All Kids does not retain the child’s voice recording after processing is completed.
• Audio is not used for advertising, voiceprints, facial recognition, or biometric identification.
• A service provider may temporarily retain limited processing data for security or abuse-prevention purposes in accordance with its applicable terms and our instructions, generally for no longer than approximately 30 days.

Text and Transcriptions

Speech may be converted to text so the fictional character can understand and respond. We may retain limited transcription or conversation text when reasonably necessary to provide, protect, troubleshoot, and improve the Services.

• We use automated processes designed to detect and redact sensitive information.
• We do not use transcriptions to advertise to children or build advertising profiles.
• When an account is deleted, account-linked conversation content is deleted or permanently deidentified. Where a technical database record must remain for system integrity, the content is replaced with “Redacted” and identifying associations are removed.
• We may retain aggregated or deidentified information that cannot reasonably be linked to a child or family.

Sensitive-Information Filtering

Our systems are designed to detect and remove or redact information such as:

• Addresses and school names.
• Contact information.
• Financial information.
• Health or medical information.

E. Automatically Collected Information

When the Services are used, Calling All Kids and its service providers may automatically collect:

• Device type, operating system, app version, language, and technical configuration.
• Internet Protocol (IP) address and approximate location derived from it, including city, region or state, and country.
• App interactions, feature usage, session information, and selected topics or routines.
• Attribution and referral information used to understand how the app was discovered and measure campaign performance.
• Subscription status and purchase-entitlement information.
• Crash reports, diagnostic information, performance information, and security logs.
• Account, app-instance, or service-generated identifiers used for authentication, app functionality, analytics, attribution, fraud prevention, or security.

We do not request GPS-based precise location, and we do not collect or use IDFA or Android Advertising ID (AAID) for tracking. We do not engage in cross-app behavioral tracking or targeted advertising.

4. Cookies, SDKs, and Similar Technologies

The mobile app uses software development kits (SDKs) and similar technologies to provide authentication, subscriptions, communications, analytics, attribution, diagnostics, security, and other app functions. Our website may use essential cookies for authentication and account functionality and limited analytics technologies for performance and feature usage.

We do not use advertising cookies, third-party advertising SDKs, or cross-site behavioral tracking in the Services.

5. Push Notifications

With the parent’s permission, we may send push notifications concerning reminders, service updates, account activity, and parent-directed information. Notifications can be disabled at any time through the device settings.

6. How We Use Information

We use information to:

• Provide, operate, and personalize the Services.
• Generate and deliver interactive conversations and voice responses.
• Provide age-appropriate content and child-safety protections.
• Authenticate accounts and manage subscriptions and entitlements.
• Send parent-directed service messages and notifications.
• Measure app usage, understand feature performance, and improve the product.
• Attribute app downloads and measure the effectiveness of marketing campaigns without behavioral advertising to children.
• Diagnose errors, maintain security, prevent fraud or misuse, and provide customer support.
• Comply with legal obligations and enforce our agreements.

We do not sell personal information or use children’s personal information for targeted advertising.

7. Service Providers and Other Disclosures

We disclose limited information to service providers that help us operate the Services. The information provided depends on the service and is limited to what is reasonably necessary for the applicable purpose.

Amazon Web Services (AWS): Cloud infrastructure, databases, hosting, and secure storage, including optional photos and service data.

OpenAI: Artificial-intelligence and language processing used to understand inputs and generate appropriate responses.

ElevenLabs: Speech and voice processing used to produce fictional-character audio.

Mixpanel: Product analytics, feature usage, and app-performance measurement. Children’s names and advertising identifiers are not sent to Mixpanel.

AppsFlyer: App-install attribution and campaign-performance measurement. Children’s names and advertising identifiers are not sent to AppsFlyer, and it is not used to provide targeted advertising to children.

Customer.io: Parent-directed email, notification, and customer-communications services.

Segment: Secure routing of app and account events to the service providers identified in this policy.

Sentry: Error monitoring, crash reporting, diagnostics, and technical troubleshooting.

RevenueCat: Subscription status, purchase validation, and access-entitlement management.

Firebase: Technical app operations and supporting services. Firebase Analytics is not included in the current app build.

Apple and Google: App distribution, payment processing, subscription transactions, operating-system services, and push-notification delivery.

We do not authorize service providers to use children’s personal information for targeted advertising. We require providers to protect information and process it consistently with applicable agreements, our instructions, and applicable law.

We may also disclose information when reasonably necessary to comply with law or valid legal process, protect the safety and rights of users or others, investigate fraud or security incidents, or complete a merger, financing, acquisition, or sale of assets with appropriate notice and protections.

8. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary for the specific purpose for which it was collected. We do not retain children’s personal information indefinitely.

• Account and child-profile information is retained while the account remains active and is deleted when the account is deleted, except where limited retention is required for security, fraud prevention, dispute resolution, or legal compliance.
• Optional photos are retained until the parent deletes the photo or account.
• Calling All Kids does not retain voice recordings after real-time processing is completed. A processing provider may temporarily retain limited data for security or abuse-prevention purposes, generally for no longer than approximately 30 days.
• Account-linked transcriptions are retained only while reasonably necessary to provide, protect, troubleshoot, or improve the Services and are deleted or permanently deidentified following account deletion.
• Analytics, attribution, diagnostic, and security data is retained according to configured provider and internal retention periods and deleted or aggregated when it is no longer reasonably necessary for the stated purpose.
• Consent, subscription, transaction, fraud-prevention, and legal records may be retained for the period reasonably necessary to demonstrate compliance, resolve disputes, prevent misuse, or satisfy tax, accounting, or other legal obligations.
• Residual copies may remain temporarily in encrypted backups until those backups are overwritten through our regular backup cycle. Backup copies are not used for ordinary business purposes and are deleted or rendered inaccessible according to that cycle.

Account Deletion

Parents may initiate account deletion in the app or through the account-deletion page or contact methods described below. Following a valid request:

• Parent and child personal information is deleted from active systems, subject to the limited exceptions described above.
• Photos are deleted.
• Account-linked conversation content is deleted or permanently deidentified; where necessary for database integrity, the content is replaced with “Redacted” and identifying associations are removed.
• Service providers are instructed to delete applicable information in accordance with our agreements and their applicable retention processes.

9. Parental Rights and Choices

A parent or legal guardian may:

• Review the personal information collected from or maintained about their child.
• Correct or update parent or child information.
• Request deletion of parent or child information.
• Withdraw consent and refuse further collection or use of the child’s personal information.
• Disable push notifications through device settings.

Requests may be submitted through the app or by emailing contact@calling-all-kids.com. We may take reasonable steps to verify that the requester is the child’s parent or legal guardian before granting access to or deleting information.

10. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information. These measures include:

• Encryption in transit using HTTPS or comparable secure protocols.
• Encryption at rest for appropriate cloud storage and databases.
• Role-based access controls and restricted internal access.
• Authentication and token-based access protections.
• Automated systems designed to detect and redact sensitive information.
• Logging, monitoring, testing, and incident-response processes.
• Vendor review and contractual or other written assurances concerning security where required.

No security system can guarantee absolute protection, but we regularly review and improve our safeguards in light of the sensitivity of children’s information and evolving risks.

11. External Links

External links available through the Services are protected by a parental gate. Third-party websites and services have their own privacy practices, and we encourage parents to review those practices before proceeding.

12. No Advertising or Behavioral Tracking

• We do not display third-party advertisements in the app.
• We do not use behavioral or targeted advertising.
• We do not collect or use IDFA or Android Advertising ID (AAID) for tracking.
• We do not permit third-party ad tracking or cross-app behavioral profiling.

We use product analytics and attribution services to understand app use, improve features, measure technical performance, and understand how users discover the app. These activities are not used to target advertisements to children, and children’s names are not sent to Mixpanel or AppsFlyer.

13. International Users and Data Processing

Calling All Kids is available in multiple countries. Personal information may be transferred to and processed in the United States and other countries where Calling All Kids and its service providers operate. Those countries may have privacy laws that differ from the laws of the user’s country.

Where applicable law provides additional privacy rights, parents may request access, correction, deletion, restriction, objection, portability, or withdrawal of consent by contacting us. We will respond in accordance with applicable law. International transfers are handled using appropriate legal and contractual safeguards where required.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in the Services, our providers, our information practices, or applicable law. The “Last Updated” date above identifies the most recent revision.

For material changes, we will provide notice by email, an in-app message, or another appropriate method. If applicable law requires new parental consent for a material change affecting children’s personal information, we will obtain that consent before applying the changed practice.

15. Contact Us

Parents and other users may contact us with questions, privacy requests, or concerns:

Email: contact@calling-all-kids.com

Telephone (automated information line): 877-543-7805

Mail: Attn: Legal Department, Calling All Kids LLC, 5142 Hollister Ave #280, Santa Barbara, CA 93111